I aim to dispatch all items within 2-3 days of you placing your order. Items up to 2kg are sent via Royal Mail Tracked 48, items over 2kg are sent either view Royal Mail Signed For 2nd Class or Parcelforce Express 48. The estimated delivery time is 2-3 working days.
My studio is located in Carshalton (SM5 London), if you prefer to collect your order in person use the shipping method “Collect at SM5 London”.
Faster delivery can be arranged for an additional fee, please send an email to firstname.lastname@example.org before placing the order.
Items up to 2kg are sent via Royal Mail International Tracked, with delivery times of 3-7 working days depending on the country.
Items over 2 kg are sent via Parcelforce Worldwide, with delivery times of 4-7 days, but please allow up to 10 working days. This service is not tracked, if you require a tracked service it can be arranged for an additional fee.
Any local duties, customs, and taxes that apply in your country must be paid by the recipient upon delivery. These are not included in the shipping price.
If your country is not available for delivery please contact me at email@example.com for a shipping quote.
I hope the product pictures capture my pieces realistically and you will be happy with them. In case you are not entirely satisfied with your items returns will be accepted within 10 working days of you receiving the product.
If you need to cancel your order before the items have been dispatched please send an email to firstname.lastname@example.org. Once items have been dispatched I won’t be able to refund the shipping costs.
Items must be returned unused, undamaged and in the original packaging in order to be refunded.
If you received broken or damaged items, please take a picture and email it to email@example.com on the day the items were received.
Once your return is received and accepted your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few days for your bank to show the credit.
You will be responsible for paying for your own shipping costs for returning your item. I advise using a trackable shipping service to ensure I receive the items.
Only regular priced items may be refunded, unfortunately sale items (including samples and seconds) cannot be refunded.