Refund policy

CANCELLATIONS

If you need to cancel your order, please reply to the order confirmation email as soon as possible, or email me at contact@glazemepretty.com with the order number.

Once the order has been dispatched, you must request a return.

RETURNS

I hope that you will be happy with your purchase. If this is not the case, you have 14 working days from receiving your order to request a refund and another 14 days to return the products.

To be refunded, items must be returned unused, undamaged, and in their original packaging. To avoid damage, please ensure all pieces are individually wrapped and secured with packing chips.

As a small maker, I cannot provide free return labels or cover the shipping costs for returning the items (unless the item arrived damaged).

To request a return, please reply to the order completed email, or email me at contact@glazemepretty.com with the order number.

If you received broken or damaged items, please take a picture and attach it to the email. A replacement or refund will be issued.

Once your return is received and accepted, your refund will be issued within two working days using your original payment method. You will receive a confirmation email. Funds may take a few days to show in your account.