Shipping policy

UK

Free tracked delivery is available when you spend £30 and over, and is £3.5 for orders under £30.

I aim to dispatch orders of in-stock items within 1 to 3 working days. For pre-orders and bespoke commissions, an estimated shipping timeframe will be provided in the product listing.

Orders are sent via Royal Mail Tracked 48. Once dispatched, the estimated delivery time is 2 to 4 working days, however, times are not guaranteed on this service. You will receive an email from Royal Mail with the tracking details, an estimated delivery day and the option to reschedule.

If you haven’t received your order after 10 working days from shipping please reply to the order confirmation email, or send an email to contact@glazemepretty.com.

Free Collection

My studio is located in Carshalton, if you prefer to collect your order in person use the shipping method “Collect at SM5 London”.

Once your order is wrapped, I will contact you to arrange a time to collect your order.

Collection address: 24 Mill Lane, Carshalton SM5 2JY


INTERNATIONAL

The shipping cost is calculated at the checkout based on weight.

Please note that customs taxes and duties are not included in the shipping price. This also applies to Europe.

The Standard service is sent tracked. Delivery times are 5 to 7 working days.

Please note that tracking is not currently available in Qatar.

For some countries, an Economy service is also available. Please note this service is not tracked and delivery times can take between 2 to 12 weeks depending on the country: 

  • Western Europe: up to 2 weeks
  • Eastern Europe: up to 5 weeks
  • North America: up to 6 weeks
  • South America, Africa and Asia: up to 8 weeks
  • Australia: up to 12 weeks

Any local duties and taxes that apply in your country must be paid by the recipient upon delivery. These are not included in the shipping price.

If your order is over 2kg in weight, shipping rates may not be available to your country, this is because there is a 2kg weight limit by my regular courier.

If your country is not available for delivery please contact me at contact@glazemepretty.com for a shipping quote.

 

PACKAGING

All orders are plastic-free!

The pieces are wrapped in paper and protected by compostable chips made of starch.

All boxes are sealed with paper-based tape.