Shipping policy

UK

Free tracked delivery is available when you spend £30 and over. For orders under £30, the shipping cost is £3.5 for parcels and £2.5 for very small items posted as large letters.

I aim to dispatch orders of in-stock items within three working days. In the case of pre-orders and bespoke commissions, an estimated shipping timeframe will be provided on the product page.

Orders are sent via Royal Mail Tracked 48. Once dispatched, the estimated delivery time is 2 to 4 working days. However, times are not guaranteed for this service. You will receive an email from Royal Mail with the tracking details, an estimated delivery day and the option to reschedule.

If you haven’t received your order after 15 working days from shipping, please reply to the order confirmation email or email contact@glazemepretty.com.

Free Collection

My studio is located in Carshalton; if you prefer to collect your order in person, use the Delivery Method "Pick up".

Once your order is wrapped, you will receive an email notification to pick up your order.

Collection address: 24 Mill Lane, Carshalton SM5 2JY.


INTERNATIONAL

The shipping cost is calculated at the checkout based on weight.

Please note that import taxes and duties are not included in the shipping price and are the buyer's responsibility. This also applies to Europe.

Delivery times for the Tracked shipping method are 5 to 10 working days, depending on the country. In some cases, timeframes may be extended due to customs clearance checks. 

Please note that tracking is not currently available in some countries like Qatar and Chile.

For some countries, an Untracked Economy service is also available. Please note this service is not tracked, and delivery times can take between 2 to 12 weeks, depending on the country: 

  • Western Europe: up to 2 weeks
  • Eastern Europe: up to 5 weeks
  • North America: up to 6 weeks
  • South America, Africa and Asia: up to 8 weeks
  • Australia: up to 12 weeks

In some cases, orders may incur additional import taxes and customs duties. These are not included in the shipping price and will be charged by your local postal provider on parcel arrival.

If your country is unavailable for delivery, please get in touch with contact@glazemepretty.com for a shipping quote.

 

PACKAGING

All orders are plastic-free!

The pieces are wrapped in paper and protected by compostable chips made of starch.

All boxes are sealed with paper-based tape.